Knowledge Base

How May We Help You?

Our amazing superhero team is always ready to provide help and support!

Popular sections:

• Shop with an expert
• Help with password
• Shop with an expert

Account

• Help with password
• Account Settings
• Manage your account
• Manage Your Rewards
• Manage payment methods

View MoreFees & billing

• Getting Started
• Fees and Reporting
• Getting Paid
• Refunds and Disputes

View MoreReturns & Refunds

• How will I be refunded?
• I’ve received a faulty/damaged item
• How do I cancel an order?
• What if my order is damaged?
• I would like to return my order

View MoreShipping & Tracking

• Tracking your item
• Shipping rates for buyers
• Delivery date options for buyers
• Saving through combined shipping
• Buying with local pickup

View MoreOrders & Purchases

• Shop with an expert
• In Store Consultation
• Track a package
• Cancel an order
• Store pickup

View MoreOther

• In Store Consultation
• Getting Receipt Copies
• Gift Cards
• Trade In

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